Dawn R. Greer

dawn.greer@yahoo.com

779.245.0205

 

 

SKILLS SUMMARY:

 

Processing paperwork with attention to detail

Data entry

50 wpm typing skill

Experienced in fiction and nonfiction writing

Have written training manuals and technical papers

Very good at research for projects

Blog, SEO and BMR experience

Editing and rewriting experience

Shipping and Receiving

Forklift - battery and propane operated

Handheld inventory scanner and ordering systems

Project management

Public speaking/lecturing

Answering inbound calls in a call center environment

Dealing with sensitive material/client confidentiality

Billing/general bookkeeping

Management experience in restaurant and retail industries prior to 2001

 

 

WORK EXPERIENCE:

 

Freelance Writer

2010-Present

Projects vary, portfolio of work available. Currently working on a book for a client as a biography.

 

T-Mobile

2007-2009

Call center representative in the Thornton, CO location. My responsibilities primarily centered around processing payments and explaining to the customer how their billing cycles worked. I needed to access several computer programs in order to process payments, listen effectively to the customer when they had issues or complaints. We received constant ongoing training at T-Mobile - more so than at AT&T. I appreciated this.

 

Service Dog Trainer

2003-2007 Endless Pawsabilities of Arkansas

Trained rescue dogs as service animals for people with disabilities and did public speaking for the organization, as well as demonstrations at events with the dogs.

 

 

 

 

AT&T

2003-2005 Customer service and Tier 2 Technical Support

Inbound call center, Little Rock Arkansas, Cantrell Rd location. Accepting and processing payments, handling customer service issues with reception, service and billing. Taking caer of technical issues with reception, malfunctioning phones, over the air programming, resets and walking customers through steps to program functions. Escalation of network issues to proper field technicians. Diagnosing issues with customer phone malfunctions and/or network problems.

 

 

 

 

Freelance writer for the Ocala Star Banner

2002 - A community column that appeared twice each week, for which I had to interview people and use journalism skills. Coordination with staff photographer to get photos for each article submitted and meeting deadlines established by editorial staff.

 

 

EDUCATION:       

 

University of Arkansas at Little Rock                             2004-2007

Little Rock, AR

major: Anthropology

 

 

Liberty Christian College                                                1992-1996

Pensacola, FL

BS in Business Management